Superbadge: Apex for Agentforce

Description

Implement AI-Driven Automation in Salesforce with Apex & Agentforce

Level up your Salesforce AI skills with Agentforce + Apex. This Superbadge is your hands-on guide to integrating Apex with Einstein GPT, Prompt Templates, and real-time AI agent actions.

🚀 What You’ll Build:
A fully automated Guest Review System powered by Apex and Einstein AI—complete with invocable classes, prompt template integration, and agent actions configured for the EinsteinServiceAgent role.

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🔍 What You’ll Learn – Unit by Unit

✅ Unit 1: Kickstart Your Agentforce AI Org

• Enable Einstein AI and Agentforce
• Assign topics and instructions to the Coral Cloud Experience Agent

✅ Unit 2: Invocable Apex with Business Impact

• Leverage the GuestReviewProcessor Apex class
• Automatically create Guest Review records
• Add contacts as Campaign Members dynamically

✅ Unit 3: Apex Meets Prompt Templates

• Invoke the “Experience Guest Reviews Evaluator” template from Apex
• Send custom input, get back detailed AI-generated experience attributes
• Auto-update experience records with Einstein-powered suggestions

✅ Unit 4: Apex Agent Action Automation

• Build and configure Apex Agent Actions
• Link actions to Agentforce Topics
• Apply correct permissions for EinsteinServiceAgent to act

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💡 Why This Superbadge Matters

✅ Proves real-world AI automation with Apex
✅ Essential for AI-powered Service Cloud implementations
✅ Helps you master Prompt Builder + Apex Integration
✅ Adds high-value automation skills to your resume

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🎓 Ideal For:
Salesforce Developers | AI & Prompt Engineers | Service Cloud Experts | Anyone aiming to master Einstein GPT + Apex integration