Superbadge: Advanced Flow for Agentforce

Description

Superbadge:- Superbadge: Advanced Flow for Agentforce
Implement custom solutions using flow-powered agent actions in Agentforce.

Unit 1:- Create Agent Esso
Set up Einstein and Agentforce and configure Agent Esso with relevant features and permissions.

Unit 2:- Configure Customer Verification for AI Interactions
Update an out-of-the-box Customer Verification agent topic and replace an existing action.

Unit 3:- Refactor a Flow for Agentforce Compatibility
Update an existing refund flow for Esso and create a new topic and action so the agent can use it.

Unit 4:- Implement Customer Sentiment-Based Actions
Create flows, a prompt template, and an Agentforce topic to allow Esso to evaluate and take action on customer sentiment.